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We are seeking an experienced Customer Service Team Leader to lead our Customer Service Team from our head office in Copenhagen. Reporting directly to the CEO, the successful candidate is a leading hands on-role model, who is accountable, engages and sets a clear direction for the team.
The main purpose of the role is to optimize Albatros Expeditions service delivery performance “on shore”, delivering an efficient customer focused back-office, supported by effective systems (reservation system, CRM).
We offer you:
An exciting job opportunity within the global cruise expeditions industry. A position which offers a high level of responsibility and influence on the future Albatros Expeditions. You will be part of a family owned and driven business, which is strongly value driven and prefers direct, hands-on leadership.
- Opportunity of personal and professional growth.
- The team spirit of a genuine family company
- The chance to sell one of the most inspiring products in the world…. and experience them.
Main functions and responsibilities:
- Daily lead of the AE Customer Service teams (5 FTE).
- Support the implementation and optimization of our back office systems, especially reservation and CRM systems. New system.
- Ongoing improvement of the customer experience.
- Introduce procedures, policies, and frameworks when they add value to help us de-risk our business.
- Improve our data, analysis, and reporting culture. Introduce relevant KPI’s with area / function of responsibility.
The leader in you
- You develop people by coaching and mentoring to build organizational capability and bench strength.
- In your leadership you act as a role model and shows a positive and professional attitude, internally as externally.
- You have the capability to deal with a diverse internal group of people at a broad range of levels, and sees diversity as a strength and competitive advantage.
- You sets the example with a “roll up the sleeves” mentality, supporting the team in their daily work, by also being pro-actively involved answering enquiries.
About you
- High level of professionalism, honesty, and integrity.
- Strong desire to perform, improve and execute.
- Converts thoughts and plans into actions and desired deliverables.
- Structured and analytical and detail¬ oriented; well organized and skilled at time management.
- Comfortable with Backoffice systems.
- At least 3 years’ experience in managing teams.
- At least 3 years’ experience in using reservation and CRM systems.
The Company
Albatros Expeditions is part of the Albatros Group, and currently operates two brand new expedition ships, the Ocean Victory and Ocean Albatros. Albatros Expeditions has grown into a global company, with our products being distributed in over 50 different countries worldwide. We are very passionate about our business, small ship expeditions, the Polar regions, and we expect you to also share this passion.
If you see yourself being part of a successful global leading polar expedition team, we would like to hear from you as soon possible, as we are on going conducting interviews.
This full-time position is based in our Copenhagen office.
For more information, please visit www.albatros-expeditions.com
Application due date: 9/26/2023
Contact: Cæcilie Willumsgaard, Head of Recruitment and CSR, +4527125721
Albatros Expeditions is owned and operated by Albatros Group, a Danish family owned travel company with global reach founded by the Author, biologist and expedition leader Soren Rasmussen in 1986. Specializing in adventure travel, safaris, marathons, polar expeditions. The company owns among other: Cruise ships, safari lodges in Afrika, Hotels and tour boats in Greenland. As a family owned and driven business, we are strongly value driven and prefer direct, hands-on leadership. We consider both revenues, cost, and EBITDA as top priority – but never compromise on our employees wellbeing or our service delivery performance, nor ‘doing it safely or not at all’ mantra.
Albatros Expedition office and ship teams consist of a mixture of highly diverse and knowledgeable colleagues from different regions and professions. Our passion is exploring the world with our many onboard guests and sharing unique expertise to ensure that every expeditions voyage meets the high standards of quality and customer service that defines Albatros Expeditions.
Working at Albatros Expeditions brings many challenges but also many possibilities for further personal growth. With Albatros Expeditions you become part of an ambitious, growing, and successful global organization who set the bar high.
We are very passionate about our business, small ship expeditions, the Polar regions, and we expect you to also share this passion.
For more information, please visit www.albatros-expeditions.com
Udløber: 26.09.2023